Service Is the Key to Customer Care: 4 Experts Share Their Top Tips
From dealing with difficult customers to attracting and retaining new ones, your level of customer care is a crucial component of your shop’s success. Here, 4 experts share their tips on staffing, avoiding social media snafus, and more.
Regardless of age, the best policy with everyone is to be honest. When a customer isn’t pleased with a purchase, a simple “we understand some cartridges leak” or “occasionally, batteries don’t work” can do wonders. At the end of the day, you should always make it right no matter what the problem is. Always do what is needed to fix the situation. The number one goal when it comes to customer relations is to go above and beyond for all your patrons. —Dee Azure, operations manager, Smokin Gun Apothecary
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